What our members are saying about us.
The CMLS emails a survey to our members for feedback on all support calls that we
handle.
We would like to share with you some of the comments we have received thus far both
positive and negative.
Please note that these comments are directly from our survey results and have not
been altered in any way.
Member names have been left out for privacy reasons.
Survey Comments July 2007
Just want to say thank you Robin you did a great job could not have done it without
you
you were very helpful and nice.
My problem was solved very quickly. Thank you.
I hope Paragon straightens out this software glitch soon as creating brochures was
one of their major selling points at the training session.
always the best from the techs at cmls
I really apprecate the help CMLS gave in solving my computer problem and even more,
that it was taken care of in a very timely and professional manner.
Thanks Again.
GREAT JOB!!!
Chris always does a super job. He is professional,knowlegeable, friendly and calming.
He is an asset to the organization.
I could not get into pc access but the trouble turned out to be that the program
on the computer I was using had been erased. I was help in the right direction and
it was solved. Thank you.
As usual my problem was addressed in a very professional manner. Thanks
The reason it took 3 times to work out this problem is due to a glitch within the
cmls program....your IT dept. can explain this better than I can. Wonderful &
polite & patient assistant on phone.
Very curteous.
You all are great! I really appreciated the time that was spent with me giving my
computer a thorough "check-up". I feel confident that it will now operate more efficiently.
Thanks again. Thursa was terrific!
Rob was very good, friendly and efficient.
thanks robin,best regards
Robin was absolutely fantastic. She understood the issue and resolved my problem
immediately!! She exceeded my expectations and now I'm back in business! Special
thanks & appreciation to Robin!!
This PC tuneup is a great service.
Itis always a pleasure calling you for support because you are always patient and
courteous. Thank you!
I solved the problem by running some updates. Thanks!
Thursa is fabulous!!! Thanks cMLS Tech Support !
The technical assistance I receive whenever I call is always more than expected.....they
are just great!
EXCELLENT experience!!!! Very helpful and pleasant.
Robin was the best! Thank you so much for helping me.
i always call with technical problems. they are always figured out. that's why i
continue to request help through the cmls. thanks again,
Every time I speak to Thursa she helps me! She is great!!!!!!!!!!!
Excellent!
very helpful. thanks!
always a great experience when i call in - they know exactly how to help me and
i appreciate the expert advice and the hours of availability - and the staff is
always courteous and nice to boot!
Great service - thanks!
Robert found an obscure problem in my browser set-up that I would never have known
about. Problem was instantly fixed.
quick, efficient, knowledgeable
Very good. I like the fact that the technician can access my computer remotely and
go in and do what needs to be done for the correction. It is much easier and efficient
to do it that way instead of stumbling and trying to instruct someone to diagnose
and correct the problem.
CMLS tech support has always been great!
THANK YOU, THANK YOU, THANK YOU!
Technical Analyst was efficient and professional
Chris did a great job in helping me on a Saturday morning. He got me up in running
in a very short tme. Thanks.
Thurma was wonderfully bright on a dark day for my treo. Thank You
Thursa has helped me in the past, and she always does an excellent job. She is extremely
knowledgeable and very helpful and has been able to quickly resolve any problem
I am having.
Brian is the best!!! Thank you.
Brian was awesome!!!Thank You,Brian
FABULOUS SERVICE!!
Robert was very helpful in an urgent situation. He was able to help me with an alternate
solution in a very small time frame.
You guys are great 99.9% of the time!
Thanks!
thursa is always excellent!
Rob was great! he knew what to check, what to add and what to delete. Now everything
seems to be running well! Thanks Rob!
He was wonderful and very knowledgeable...thank you!!!!
surprising results. Thanks
I should have called sooner! Thank you!!
Great service and very much appreciated!
Thanks Robin!
This service was invaluable. Thank you so much.
Brian was excellent and very helpful.
Thank you, Thursla!
Thursa, was a great help
Rob was great
This problem has been going on for more than a month but no solution seems to be
working. I guess I have to bring in my hard drive to CMLS.
Chris was also very courteous. Thank you.
As always the support of your team was great!
Thank you for your help .
Robin is extremely knowledgeable and helpful!
I ALWAYS have a great experience when I call CMLS Tech support!
thank you - the service was very efficient and productive.
any time i dial for help, wish Robin answers
Very knowledgable!
Bravo!
I couldn't have done it with out their help! They were patient and so helpful!
He got to the problem right away and was very professional and helpful.
Thank you as always for all of your help and support it is very valuable!
I was extremely happy that I did not have to wait or leave a message and Robin knew
exactly what to do and was very pleasant. The experience was great.
This had to do with ATT/YAHOO & SNET thank you for taking the time to try &
help me...
It's always a pleasure to speak with one of the technicians at the mls office; they're
helpful, polite and very friendly...
Thank you again as always.
Thank you again.
He knew exactly what the problem was and fixed it immediately. He even set me up
so that I would not have that problem again by changing my settings. Great Job!!!
Robin was very professional and helpful. I would hope that each time I would need
assistance I reach a person as nice as she.
I was extremely impressed with the teck person. She went above what I had expected.
It was approximately 4:40 p.m. when I called. I explained my problem and she said
she should be able to fix it to my satisfaction. She worked on it for a few minutes
and then I asked her, "What time do you get off?" She replied," 5 p.m." I mentioned
that it was near her quitting time and she reassured me that she will be with me
till the problem is fixed. I had the feeling she would be willing to stay longer
helping me with my problem. CMLS is fortunate to have an employee like Robyn that
is willing to work longer to accomadate their client. SHE DID FIX MY PROBLEM IN
A VERY SHORT TIME.
The tech person was exceptionally patient with me.Told me immediately she could
fix problem quickly. She had a smile "in her voice." She made me feel comfortable
and it was not a major problem. I called SATURDAY AT 1:25 p.m. I knew the place
closes at 2 p.m. I mentioned can the problem be resolved before 2 p.m. and Robin
reassurred me it could be done and IT WAS DONE. "She knew her Stuff!" On My first
call, I waited on the line and the message said I had waited for 8 minutes and I
was disconnected butI called back. Robin apoligized and mentioned she was busy with
another client. CMLS IS FORTUNATE TO HAVE ROBIN ON ITS STAFF. SHE IS AN ASSET TO
YOUR ORGANIZATION. Sincerely, Thanks,
Chris. A great job!
Customer focused tech
As always, CMLS techs are a big help.
A TERRIFIC SERVICE YOU OFFERRED. THANK YOU!
Terrific service
Tech support is MORE than very valuable. We need it. The tech team is always patient
and helpful. thank you gals.
I hope what I was trying to do, which is very valuble to me, is relayed to Paragom
to possibly be implemented in new versions
Your tech's are always very nice, and helpful
Thursa was very professional; knew exactly what had to be done and did it. She is
an asset to your organization!
Your help was quick, professional, friendly. Everything we should expect and frequently
do not get from other services. The only suggestion is the initial menu should be
made so that you can get to the right person faster and more efficiently. The whole
world has replaced operators with menus, which only makes the caller wait longer
with more frustratation mounting each second.
I been having a problem with my unit & was looking for a reliable & professional
staff to repait it - Thanks for posting your help request.
Great support!!!
As usual, competent, professional & friendly assistance.
Robin did a great job!
Fantastic job!! Could not have been done any better!!
Thank you Robin! I hope the training class is as easy and friendly as my experience
with you was.
very pleasant
Thanks for your continued help when I call. Chrtis is always very professional!
you people are great to work with...I like you calm approach... I just took the
class last night with Robin...she is also great.. You have all been a pleasure to
work with... Thank You!!
congratulation for the system
Rob was great - very helpful!
This lady was extremely helpful and knowledgeable and I would ask for her again.
Hopefully when my computer is brought in it will be improved
Brian is the best yet!!!!
Robin is always professional and knowledgeable...she helps in a very friendly and
efficient manner...and keeps me calm!!
Survey Comments June 2007
My experiences have always been positive when I have called for support. The
service and technicians have been excellent and responsive.
He was also extrememly patient, we had to do a lot of different things to solve
my problem.
Chris was very nice and I appreciated his call back explaining the problem. The
problem was somehow being blamed on me for using the save button. The save button
should not have been there but that is the only button we use to save loaded information.
They removed that saved button and was told not to use the save button but the finish
button. That is confusing and unclear information and the agents should be told
about it. Thank you.
The technician was not only knowledgeable but professional and helped with related
or potential issues. I was very impressed. Thank you!
Seems that the problem I'm having is somewhat rare yet shared by another agent.
The tech said he was going to look into it and get back to me. Hope all is resolved
soon. It's really hard to work when there's a glitch in the system.
Robin was GREAT!! Solved problem. Also - cleaned up computer which had been running
slow as well.
CMLS tech support is and always has been just wonderful to work with. Everyone I
have ever spoken to about a problem always came up with a solution and resolved
the problem quickly. The tech dept is definitely an asset to the CMLS and us agents.
Thank you.
The support has alway been excellent! You have a great bunch working for us.
The tech support is always great. Very pleased.
Robin was very helpful. Great service
thank you Robin
I do computer support for home users and realtors as a sideline - the hands-on stuff.
I deal with MANY technical support organizations in this capacity, and I have always
found your team to be one of if not the best in the industry at supporting your
products!!! I always send people directly to you when they ask for help with CMLS
-
I have to mediate just about every other organization out there.....but not you!
Thanks as always....
Great Job Chris!
Thank you. I appreciate the assistance.
Thank you very much for your help.
Thank you very much for your help.
I always think your technical assistance is great.
ROBERT WAS NICE AND HIS JOB IS GREAT.
Chris,Thanks again!!! You are amazing!!
Robin Knight did an exceptional job--I called after 5:30 and she stayed with it
until after 6:15 or so to be sure I was able to upload photos to my listings from
my home computer. I appreciate this very much! Thank you!!
Chris was really good ! I was very impressed.
Took the time to work through the problem
there should be more than one person on saturdays.
This screen is not working. I couldn't check off yes or no to various questions.
the techinical assistant was so nice and so was the tech who she transferred me
too. Their patience was much appreciated.
everyone is so efficent that i actually got two calls from the office and i was
happy to hear they both had the same answer
robin was great. thank you
Thank you
Thanks
The service was great
Very patient and helpful! Thanks Again!!!!
The website for REX 2.5 to find the way in is visually misleading.....has taken
me 3 tries to understand how it works.
No one was able to resolve the problem that was caused by your technician. And,
the first person who helped me deleted a program that I needed. I had to go to an
outside consultant to fix it because your technician denied having anything to do
with it. The second technician was deleting and I got very concerned that the same
would happen. They did not know how to solve getting rid of a dialog box that was
your doing. It was tenacious, but my outside consultant knew how to fix it.
Robin was very knowledagble and had a pleasant attitude!
My experiences when I call for help you always come through with flying colours
and of course makes the problem looks so simple. KEEP UP the good work
Thanks a bunch
Thank you
Robin was very, very helpful. And very patient.
Thank you so much.
The best service of any tech support I have ever received!!! Prompt, polite and
perfect response & repair of my problem - kudos to CHRIS!! Thanks again
It was the general OE (Operator Error. Thanks for helping
Robin was very professional. All of the technical personnel are fabulous. Robin
deserves a raise.
I Love You Guy's Your Great!!!
Rob Mitchell was great. His technical assistance was excellent. I wish we had the
same for our inhouse technical staff.
Robin is a dream! so is Thursa(?) they know what they are doing! thanks
I was very pleased with the service. I still cannot print, but that is just an issue
with my computer - that was not the initial issue I called on. I was told that I
could bring my computer down to be cleaned up which I may just do - It was a much
more pleasant experience than I have had with previous tech support people from
other companies.
I have dealt with Thursa many times and find her always very cheerful and very competent.
My problem was handled in a professional and timely manner.Thank you,
This is a wonderful service!
I am extremely upset that I have to be a member of two separate Boards and have
my listings on two separate Boards (State wide and Ct-mls). I am tired of being
part of a political battle and paying valuable time and money for this battle. Please
join the State Wide system as you said you Thanks for listening.
I seek the assistance from the CMLS helpdesk several times a year and it is always
a completely helpful & gratifying experience. All of the technicians are always
pleasant, completely professional & thoroughly knowledgeable. Special mention:
Thursa-- she's really fabulous. A superstar among stars!!!
I ALWAYS tell my coleagues to ask the tech team at CMLS. You have some real "stars
of service" there, especially Thursa Merritt (sp?) and Dave (last name?) and others.
Thank you for all of your help.
I spoke with Robin and Norman Knight,on 2 separate questions and they were both
very helpful, knowledgeable and pleasant.
The tech responded in a timely, efficent and professional manner.
My problem was resolved in a matter of minutes. Thank you.
Robin sorted out the pop-up blocker problem quickly. She was very knowledgeable
and adept with the software tools and operation.Great work!!Thank you,
she was great, I have told so many of my associates on how great it was, thanks
so much
Thank you Sincerly,
Thank you very much for the speedy reply and the detailed instructions ... they
worked very well.
Thursa was very patient and explained everything she was doing and why. Great experience!
The assistance and patience that the technical assistant gave me went beyond my
expectation. Thank you. Sincerely,
robin was very polite and professional.thanks
The Techie was professional, very knowledgeable, extremely helpful and, very importantly,
personable.
CMLS, ALWAYS the best
GIVE THAT MAN A RAISE!!!!!!!!!
I had to reset my password, Kathy Elson was wonderful...we corresponded thru email
For an early morning call, Chris was positive, polite and knowledgeable. He's definitely
an asset to your company.
Super help! Thank you!!!
Tech support, as always, speedy & reliable. Your people are knowledgable and
friendly.
I love the tech support you supply, could not do without you. Thank you for all
you do and all the hours you are available -- most appreciated.
I find the techs courteous and easy to understand. Compared to my internet provider
they are head and tails above them.
Robin was amazing. She solved my problems and I was back on track really quickly.
You are so fortunate to have her.
very satisfied
A new computer was installed,but without Rex Explorer being down loaded. To the
rescue came Robin who very patiently guided me thru the steps so that now I'm on
line again. She is very professional and very knowledgeable. A special thank you
to Robin.
You have consistently provided great support. I was a founder of a PC software company
in the early 80's and I KNOW HOW DIFFICULT GIVING GOOD TECH SUPPORT IS...So many
thanks and keep it up!!!
The tech was very knowledgeable and helpful. Thank you.
Rob was a great help. Professional, accurate, in one word perfect!!!!!!!!! The best
experience ever.
I have called in before. Your tech's don't seem as knowledgable as before. I have
called twice and each time they tell me to read the directions. I did, but obviously,
something didn't work. Even when then I asked for Thursa she still couldn't get
everything downloaded. I feel most of the tech's don't have patience like Thusa.
They seem to just want you off the phone asap whether you have fixed your problem
or not. Thank you...Thursa, though, is GREAT!!!!
Chris offered to download pictures for me . I emailed them to him. Thanks Chris
. Good job
the technical assistance was very helpful,thanks to the cmls technician.
very polite and helpful in a quick manner,so i could get back to my listing
I contacted a tech via live support and they told me I had to call in my problem.
Would of been nice to take care of the problem right there and then instead of having
to call in and go through the automated system. ( Automated system is nicer than
others)
I had no luck downloading a photo last night, and was leaving for CA at 4am...thankfully
Robin was able to help...thank you robin
Got the help I needed very quickly and from a very friendly and helpful person.
Thanks!
Your technical support is spectacular. Even when you have to call another vendor
ie) Fidelity to get new MLS numbers added to your system. I wish all service people
including our own were as efficient and excellent as yours. Robin was great!
very courtious and pleasant guy
Chris always gets the job done!
as always, very knowledgeable and very courteous. good job!
Excellent, knowledgeable tech.
My CMLS technician was excellent
Quick determination of the problem and a quick resolve. thank you
Very Well done!
It's always valuable. But the surveymonkey is not working very well today. I assume
I should be able to click on the yes, no and other answer options.
Excellent - your form should be as good as your tech.
Did a very good job for me. Thanks
Survey Comments May 2007
I couldn't have resolved the issue without the help the MLS technician. He was awesome.
your help is always appreciated, thanks
Robyn was wonderful and very patient with me. I'm not great on the computer and
she made me feel very comfortable. Thank you sooooooooooo much. I'm working again.
Up and running, thanks to Robyn.
As always, you guys are great.
Thank you Brian for solving the problem with PC Access. I don't think the person
who was installing the printer would have known what to do. Your help was much appreciated
Thursa was a pleasure
The assistance was AWESOME! My problem was solved quickly and the technician was
very patient and efficient.
Robin was extremely pleasant and helpful. I use cmls infrequently so i am not adept
with the system. She was great!!!!!
There was really no wait time to get a tech. They are all very helpful and polite...
As always, the best!!!!! Thanks
Brian was great! Very professional and very knowledgable.
Rob was very helpful and very patient with me. He followed me through all of the
steps and answered all of my silly questions. The company is only as good as its
employees and Rob is undoubtedly one of your most valuable employees. I would call
technical assistance line every time that I have a problem. Thank you.
I love your service. You never have to wait very long and the tech support folks
are so helpful. What a pleasure!
Rob always solves my issues quickly and efficiently.
Wish I had called long time ago!!!
It was a simple solution, to use REX 2 instead of the older version 1.7!!
Rob was very professional and patient. I think his assistance was excellent!
THANK YOU BRIAN !!!
Patty and Robin where both very helpful My tech was great!
I am so grateful to him.
Excellent support and help - Thank you!!
Very pleasant and helpful.
Awesome, fixed it in a couple of minutes! Love the remote assistance.
Very helpful, very quick, very efficient
He was top notch.
I have always had great experiences with your tech department! Thank you!
The technician was very pleasant and patient with me. I would not hesitate to call
back for additional support.
SUPER !!!! I AM VERY APPRECIATIVE!!!! THANK YOU !!!!!
Thursa was wonderful to work with, cheery personality and very helpful!
Thursa was marvelous!! Knowledgeable, professional and very nice.
They are always terrific and patient! thanks you did it fast and correctly
EXCELLENT !!!! NEED MUSIC ON HOLD(CURRENT VOICE NOT LOUD ENOUGH TO PUT ON SPEAKER
PHONE WHILE WAITING
I am extremely pleased with the way the teck staff helped me with the problem and
resolving same expediciously. I thank the staff for the help rendered.
I always get great help from the CMLS support team!
the gentleman I spoke to was very courteous and knowledgeable and knew exactly what
my problem was and talked me through every step until it was resolved. Thank you!!
as always excellent work Rob Thank you very much and also to he rest of the fine
staff Have a great week
Rob was a great help! I SPOKE W/BRIAN WHO WAS WONDERFUL!
I waited 8 minutes on the phone....then left a vm....the annoying part was,they
said a 4 minute wait....annoying to double the time and then have to leave a vm.....luckily
I could hang around to get the call when it came in a bit later.
tech was very helpful- was able to log on within 3 minutes rather than the 20 minute
wait. I had a client coming in and needed my computer immediately-he was great
The techincian that assisted me was extremely knowledgable, pleasant, informative
and helpful. I would have to say it was definitely one of the more pleasant, helpful
and enjoyable tech support sessions for any product I have had to use. Thank you
for the help/assistance.
We got my problem fixed in a very timely and professional manner and I was very
pleased. When I had a question about another type of problem, I was connected to
the person who could and did help me with my question.
Keep up the good work you guys do.We need you!
it was wonderful to get my problem solved! brian was great.
Time to resolve was shortened because the tech was able to take control of my PC
to check settings that would have taken longer had he had to explain to me what
to look at. THANKS!!!!
You guys are fabulous. I can't tell you how much I appreciate your patience and
help. You offer so many classes. I never get there and you continue to be supportive
and always solve my problems.
Thank you so much. Robin was great. HOWEVER, I think it is very poor customer service
for the mls to shut me down because some loser did not pay the $10 penalty. If the
board of director's had ANY brains, they would just bill the agency for this overdue
bill and not harass and damage my business and other agents in the office. I understand
this probably is not current procedure to bill the agency, but the subscriber agreement
should be modified , instead of using mafia tactics to collect a measley $10(OR
WHATEVER AMOUNT IT WAS) I am not happy, please pass this along to the top.
THE TECHNICIAN WAS VERY VERY HELPFUL AND RESOLVED MY PROBLEM WITH A CLICK OF A BUTTON
Robin was professional and guided me through resolving the problem quickly and efficiently.
Thank you,
VERY PLEASANT, PATIENT AND KNOWLEDGEABLE THANK YOU.
Thank you, Brian
chris was terrific. I would have been stuck without all his help. He went over and
above the cal. Thanks
short wait time, one call and done.
Rob was very courteous and helpful. Thanks!