Greater Fairfield Count CMLS
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About Us

Greater Fairfield County CMLS provides participating brokers and agents with fast, accurate and reliable access to the information services and resources that make our property market function efficiently and effectively for the benefit of buyers and sellers. Serving more than 7,500 REALTORSĀ® in Greater Fairfield County Connecticut, Greater Fairfield County CMLS’s mission is to develop and deliver excellence in the technologies, data resources, programs and policies that support our subscribers in the performance of professional real estate practice. Learn More

101 Merritt 7 Corporate Park Suite 23
Norwalk, CT 06851-6216

Toll Free: 800.474.0101 (from CT only)

Fax: 203.840.6678

Monday – Friday: 8:30am - 6:00pm
Saturday: 9:00am - 1:00pm


After Hours Support

We are currently closed.

Matrix FAQ Page
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Matrix Listing Input Guide
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Matrix Support Page
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Matrix Cut Off Print Outs
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KIM Voice Phone #:1-888-968-4032

SUPRA Tech Support Phone #:1-877-699-6787
6am - 7pm
Supra Website:

Welcome To The Greater Fairfield County CMLS

AOL Email Issue

For the past few days, emails from the Matrix system to AOL users have been blocked by AOL.  They have put us on their blacklist because too many Matrix emails have been marked as Spam within AOL.  Obviously, this can happen if the recipient physically marks the email as Spam.
Additionally, an email can be marked as spam by AOL when the To: and From: addresses are the same.  This happens if a Matrix user who has an AOL email address on file with CMLS send him/herself an email from Matrix to that same AOL address.  Emails that have the same address in the To: and From: fields is a big red flag and most email programs (not just AOL) see this as suspicious behavior and will automatically block it/mark it as Spam.  
A lot of Matrix users like to send themselves emails from Matrix first, and then forward those emails onto their customers.  This is likely a major contributor of us being blacklisted.  We strongly suggest that, if you still wish to vet the listings that you are sending your customers, set them up on Auto Email and use the Concierge feature- this sends you the email first, and you can pick and choose which listings get sent on to the Contact.  If you insist on sending the listings to yourself first and then forwarding them on to your customer, do not send to the same email address that you have on file at the CMLS.  Otherwise, we will continue to experience blacklist issues in the future.
At least for the short term, if you are trying to email someone at an AOL address, it will likely not arrive.  Try to get an alternate email address from them.
We appreciate your patience and cooperation.

(Posted on 8/1/2014 2:02:59 PM )

How To Fix Your Listing's Map Location

Click here to join the FIXING MAP LOCATION Webinar being help on Monday, August 4th from 10-10:30 am.  Ensure that your listings appear correctly in map searches.  All are welcome.  Enjoy.

(Posted on 8/1/2014 12:48:32 PM )

Building Maintenance at CMLS tomorrow

On Saturday, August 2, work is being done at our building and we will be without internet connectivity and phones starting at noon.  We have been given a two or four hour window for the work to be completed, so the outage will last either until 2pm or 4pm.  The CMLS website will be down during this time, but the Matrix system will not be effected.
If you have a desktop shortcut to Matrix, use that and you will be fine.
You may also access Matrix by entering the URL into your browser's address bar-  You do not need to type www or http.
We will also have a temporary CMLS website up that should provide a link to the Matrix login screen.
Finally, if you need to contact us during the outage, please call 203 451-6891.  This is a temporary number that will be activated during the outage.
We appreciate your patience.

(Posted on 8/1/2014 11:45:50 AM )

Upcoming Matrix and Listingbook Classes

SIgn up for one of our informative, dynamic training sessions.  Whether it be hands-on or webinar, we have classes to fit everyone's busy schedule!

Open Lab               930am-1230pm     Norwalk     9/2

Market Reports     2-230pm                  Webinar     9/3

MLS Orientation    6-7pm                      Webinar     9/4

Matrix I                     930am-1230pm    Norwalk     9/9

Intro to CMA           11-1130am             Webinar     9/10

Printing                   1130am-12pm      Webinar     9/12

MLS Orientation     930am-1230pm   Norwalk     9/15

Matrix II                    930am-1230pm    Norwalk     9/16

Matrix I                     930am-1230pm    Bethel        9/17

Listing Input           130-4pm                 Bethel        9/17

Matrix I                     930am-1230pm    Bridgeprt   9/18

Listingbook I          130-430pm            Bridgeprt   9/18

Statistics                 230-3pm                Webinar     9/22

Listingbook II         930am-1230pm   Norwalk      9/23

Matrix I                     6-9pm                     Webinar     9/25

Custom Displays  11-1130am           Webinar     9/26

MLS Orientation     6-7pm                    Webinar     9/30

Click here to register online or feel free to call us at 203-840-6674 x 300.

(Posted on 8/1/2014 10:24:22 AM )

Welcome New Members

The Greater Fairfield County CMLS welcomes Max Dober , one of our new members from July .
Click here for a list of other new members from July .

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What our members are saying about us.

well done

Excellent Job as always!!

Rob always has been very helpful. I thnk him very much. Adrienne

Norman was not only very professional, he was friendly, accomodating and very well informed.

she was very good. thanks.

I talked to Brian Blackman and he was excellant. Very knowedgeable, helpful and understanding. Great experience. Buzz

He was so nice and helpful to resolving my problem.

Very nice and efficient

Robin was so helpful, patient and knowledgable, she went over and above my expectations helping me with two computers. I thank her very much and she is doing a wonderful job from my perspective.


Thank You for all your help!!

Brought computer in Excellent experience: professional, knowledgable

Very Helpful!!

Very helpful tech,as usual from cmls

89 Viruses removed thanks to Robin unfortunately it was a spooling problem Robin was patient and professional. Apparently, it was a printer problem.

i love rob, he's the best i've ever had...

I really enjoyed working with Brian. Very knowledgeble and personable.

Thurla,as usual,was terrific. Very pleased.

Rob was knowledgeable & worked with me on my computer from my home, which was invaluable. He saw the probelm & helped me resolve it.

She was absolutely phenomenal! Personable and quite competent. Fabulous personality that puts you at ease. Engaging, fun and smart! She was great! A pleasure to work with and it was amazing watching her take over the screen and do her thing! Thanks for the fantastic support!

Again, Robin was very patient since I had several issues caused by in excess of 10 upgrades she did prior to being able to correct my problem. She went way above my expectations in her help. In addition she's very plesant & made a frustrating IT situation that much easier to deal with.


chris makowski rocks!